In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following specialized alternative consumer dispute resolution entities:

Lisbon Consumer Dispute Arbitration Center (CACCL)
Address: Rua dos Douradores, nº 116 - 2º, 1100-207 Lisboa, Portugal
Tel.: +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
CNIACC - National Consumer Dispute Information and Arbitration Center
Endereço: Rua D. Afonso Henriques, 14700-030 Braga
Tel.: +351 253 619 107
E-mail: geral@cniacc.pt
Web: www.cniacc.pt
